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COMPLAINTS PROCEDURE

 

Complaints Procedure

 

At Shire Funding we are committed to providing our customers with the highest quality service. However, if for any reason you are not entirely satisfied with any aspect of our service, by letting us know we can work together to understand what has happened and facilitate a resolution.

 

Should you wish to complain, you can contact us directly on 01827 300357, please ensure that you have your agreement number ready.  Alternatively you can send your complaint by post, email or fax to the following:

 

Post:    Customer Services, Shire Funding Solutions, 1 Calico Business Park, Sandy Way, Amington, Tamworth, Staffordshire, B77 4BF

Email:  customerservice@shirefunding.co.uk

Fax:      01827 300359

 

You will need to tell us your name, business address, daytime contact number and agreement number. We will also need to know what’s gone wrong, when it happened and what you would like us to do to put it right.

 

Complaint handling

We will attempt to resolve your concerns within 3 business days, however if this is not possible we will acknowledge your complaint within five working days of it being received and conduct a thorough investigation, keeping you regularly updated throughout.

You will receive our response within 8 weeks of raising your complaint.

 

Financial Ombudsman Service (FOS)

If you have a complaint and we cannot resolve this, then if you are eligible you can refer your complaint to the Financial Ombudsman Service, who provide an impartial and free service to help you. Their contact details are shown below:-

Post:              Financial Ombudsman Service, Exchange Tower, London E14 9SR

Phone:          0800 023 4567

Email:            complaint.info@financial – ombudsman.org.uk

Website:       www.financial-ombudsman.org.uk

 

01827 300357

info@shirefunding.co.uk

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LOANS FOR BUSINESS PURPOSES ONLY. We are a Commercial Finance credit broker and a lender. We can introduce you to a panel of lenders and their finance products. We are not an independent financial advisor; we will provide details of products available, but no advice or recommendation will be made. You must carry out your own due diligence and seek your own advice and decide whether the finance product is right for you. If we act as a Lender the arrangement of the loan will incur an arrangement fee and you will be informed of this fee in advance of completing the loan documentation. When acting as a credit broker, we will charge you a broker fee payable only at offer for the introduction to the lender, and will typically receive commission which is a fixed percentage of the amount borrowed. All the lenders Shire Funding Solutions work with pay at different rates, and with certain lenders Shire Funding Solutions do have an influence over the interest rate and this is factored into the amount that is paid under the agreement. Shire Funding Solutions is a trading name of Shire Securities Limited company registration number 05881283. Shire Securities Limited is Authorised and Regulated by the Financial Conduct Authority for certain types of consumer credit lending and credit related activities that are regulated under the Consumer Credit Act 1974 and by the Financial Services and Markets Act 2000 Shire Securities Ltd t/as Shire Funding Solutions 1 Calico Business Park,Sandy Way, Amington, Tamworth, B77 4BF.