Complaints

At Shire Funding we are committed to providing our customers with the highest quality service. However, if for any reason you are not entirely satisfied with any aspect of our service, by letting us know we can work together to understand what has happened and facilitate a resolution.

Should you wish to complain, you can contact us directly on 01827 300357, please ensure that you have your agreement number ready. Alternatively you can send your complaint by post, email or fax to the following:

Post: Customer Services, Shire Funding Solutions, 1 Calico Business Park, Sandy Way, Amington, Tamworth, Staffordshire, B77 4BF

Email: customerservice@shirefunding.co.uk

Fax: 01827 300359

You will need to tell us your name, business address, daytime contact number and agreement number. We will also need to know what’s gone wrong, when it happened and what you would like us to do to put it right.

Complaint handling


We will always seek to resolve your concerns immediately, however if this is not possible we will acknowledge your complaint within five working days of it being received and conduct a thorough investigation, keeping you regularly updated throughout.

You will receive our response within 8 weeks of raising your complaint.


Financial Ombudsman Service (FOS)


We do our utmost to resolve complaints directly, but when a customer makes a complaint and we can’t reach an agreement, if you are eligible, the FOS can be asked to make an independent assessment.

The FOS provides a free, independent service for resolving disputes with financial firms, please see below link:

http://www.financial-ombudsman.org.uk/ Or you can write to the FOS by post or email to the following:

Post: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR

Email: Complaint.info@financial-ombudsman.org.uk

Alternatively you can contact the FOS directly by calling 0800 023 4 567.

 

For more information

Shire Securities Ltd t/a Shire Funding Solutions

Registered Address:
1 Calico Business Park
Sandy Way
Amington
Tamworth
B77 4BF
View Map

Tel: 01827 300357
Email: info@shirefunding.co.uk

Registered in England and Wales No.05881283


 

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